FAQs & Troubleshooting
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292 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Replace Toner
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 5When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 6Replace Belt
- 7Adjust color settings by using the custom setting in the printer driver
- 8Jam Inside
- 9Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 10What is Brother iPrint&Scan?
- 11The color of your printouts is not what you expected
- 12Curled or wavy
- 13The printer status is Offline or Paused.
- 14When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 15Blank page or some colors are missing.
- 16I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 17Configure and use the Scan to Network feature (For Windows)
- 18Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 19The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 20Print Unable XX
- 21I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 22The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 23When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 24Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 25I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 26Replace Drum
- 27Replace Fuser
- 28Cannot print after a Windows 10 update (June 2020)
- 29Easy Scan to E-mail
- 30Combine multiple scanned documents into a single file with PaperPort™
- 31Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 32Print a web page from iPrint&Scan when using an Android™ mobile device.
- 33Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 34I keep getting the error message "Authenticate Err (Authentication error)".
- 35I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 36Set the Brother machine to prevent public access to certain features
- 37Carry out calibration to improve the color density
- 38Out of Memory/Print Data Full
- 39Drum End Soon
- 40I cannot install Brother drivers on Debian 10 or later (Linux)
- 41I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 42Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 43How to identify your Operating System (OS).
- 44Can I print from or scan to Android™ Smartphone?
- 45Adjust the copy density and contrast
- 46I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 47Connect a telephone on the same line as the Brother machine in Fax/Tel Mode.
- 48Drum !
- 49Replace WT Box
- 50What kind of memory can I use?