FAQs & Troubleshooting
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391 Results
- 1How do I load paper?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 4Paper Jam
- 5A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 6Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 7I still receive the error message "Paper Jam" after I removed the jammed paper.
- 8I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 9Print using only the black ink cartridge when the Color cartridges have run out.
- 10I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 11I cannot print using my Brother machine on a wireless network (Windows)
- 12Clear the "Wrong Tray Setting" message from my Brother machine's display.
- 13Scan a document and send it as a fax from the computer using the ControlCenter4 and Brother PC-FAX software (For Windows) (video instructions available)
- 14Can I print from and scan to iPhone, iPod touch and iPad?
- 15The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 16The printer status is Offline or Paused.
- 17Document Jam
- 18When I print, the pages are smudged with ink.
- 19I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 20Cover is Open
- 21Combine multiple scanned documents into a single file with PaperPort™
- 22Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 23Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 24The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 25No Paper Fed
- 26One or more of my colors are not printing (blank).
- 27Replace Ink
- 28How do I load paper in paper tray#2?
- 29I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 30I cannot print using my Brother machine on a wireless network (Mac)
- 31Enable the Brother machine's network interface.
- 32I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 33I am unable to change my Brother machine's Receive Mode.
- 34Forward a fax to another fax machine when my machine has a mechanical problem.
- 35My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 36The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 37Change the number of times my Brother machine rings before it answers.
- 38When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 39I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 40Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 41What is Brother iPrint&Scan?
- 42Keep my Brother machine's PhotoCapture Center from automatically cutting off part of a large photo
- 43I cannot make borderless prints.
- 44Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 45Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 46Scan a document and e-mail it as an attachment using the SCAN key on my Brother machine
- 47Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 48Unable to Print 5X
- 49How do I know which receive mode to select?
- 50Change the printer driver settings (Windows/macOS)