FAQs & Troubleshooting
![]() |
Popular |
366 Results
- 1Load envelopes into my machine
- 2I still receive the error message "Paper Jam" after I removed the jammed paper.
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4Can I print from or scan to Android™ Smartphone?
- 5Download a file from the "Downloads" section and save it to Windows 8 computer.
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 8When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 9The printer status is Offline or Paused.
- 10When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 11The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 12Print using only the black ink cartridge when the Color cartridges have run out.
- 13When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 14When I install ink cartridges in my machine, the LCD displays "Install Starter Ink".
- 15One or more of my colors are not printing (blank).
- 16Replace Ink
- 17Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 18Scan a document and e-mail it as an attachment. (For Windows) (video instructions available)
- 19How do I load paper?
- 20How do I know which side up my photo paper should be in the tray?
- 21When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 22Add your Brother machine with AirPrint (macOS)
- 23Printing/ Scanning with a mobile device
- 24Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 25Cover is Open
- 26My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 27I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 28Scan from the Brother iPrint&Scan application using Windows Phone.
- 29Combine multiple scanned documents into a single file with PaperPort™
- 30I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 31Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 32Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 33Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 34Scan a document and send it as a fax from the computer using the ControlCenter4 and Brother PC-FAX software (For Windows) (video instructions available)
- 35Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 36Low Temperature
- 37The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 38My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 39Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 40Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 41I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 42Document Jam
- 43When I print, the pages are smudged with ink.
- 44I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 45Confirm that a FAX I sent was received correctly.
- 46I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 47I'm using Macintosh. What is the PreScan option used for?
- 48The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 49I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 50Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?