FAQs & Troubleshooting
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241 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 3One or more of my colors are not printing (blank). What can I do?
- 4When I print, the pages are smudged with ink. What should I do?
- 5Load paper in the paper tray
- 6I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 7I cannot install Brother drivers on Debian 10 or later (Linux)
- 8Scan and save a document in PDF format (Scan to File)
- 9Make my copied images lighter or darker.
- 10Forward a fax to another fax machine when my machine has a mechanical problem.
- 11Where is the USB port on the machine?
- 12When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 13The edge of glossy paper is smudged.
- 14Configure a cover page for PC-FAX.
- 15Change the printer driver settings (Windows/macOS)
- 16When I try to scan to OCR, the error message "This feature is not available because there is no OCR software installed, or your machine does not support it." appears.
- 17Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 18Can I use voice mail on the same line as my Brother machine?
- 19Can third party ink be used to refill the ink cartridges?
- 20Paper Jam
- 21Uninstall the Brother Software and Drivers (Windows)
- 22How do I load envelopes into my machine?
- 23Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 24The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 25My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 26Print command (cupswrapper) (Linux)
- 27I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 28When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 29I cannot find some option in the Printing preferences. (For Windows)
- 30The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 31The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 32Keep my Brother machine's PhotoCapture Center from automatically cutting off part of a large photo
- 33Ink Low
- 34Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 35No Paper Fed
- 36The ink cartridges run out very quickly. Is there any reason for that?
- 37Print using only the black ink cartridge when the Color cartridges have run out.
- 38Cover is Open
- 39Why is it necessary for my machine to go through regular cleaning cycles?
- 40Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 41I am having an issue receiving faxes.
- 42Improve poor print quality.
- 43Why doesn't the machine answer when receiving a call?
- 44Why are the faxes I send always received with a black vertical line down the page?
- 45Can my Brother machine print a report to verify a fax I sent was received?
- 46I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 47I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 48Configure the Scan to Email Feature (Linux)
- 49When I print images, the quality is not good (Linux)
- 50I installed scan-key-tool, but it does not work. (Linux)