FAQs & Troubleshooting
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365 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2Printouts have wrinkles.
- 3When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 4I still receive the error message "Replace Parts Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 5Duplex (two-sided) scan
- 6Printouts have toner scatter or toner stain.
- 7Can I print from or scan to Android™ Smartphone?
- 8Scan and save a document in PDF format (Scan to File)
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 10I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 11Can I use voice mail on the same line as my Brother machine?
- 12I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 13I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 14When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 15What is Brother iPrint&Scan?
- 16How do I clear the message "Document Jam" from the LCD display?
- 17I'm using Windows XP/XP Professional x64 Edition. When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is grayed out. What can I do?
- 18I cannot install Brother drivers on Debian 10 or later (Linux)
- 19My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 20I cannot send a fax using PC-FAX (Windows 10)
- 21I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 22Tips for copy/scanning and preventing document jams
- 23Adjust color settings by using the custom setting in the printer driver
- 24The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 25I cannot find the Address Book menu in the Fax Settings or Fax section in a Web Browser or the Remote Setup Program.
- 26When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 27I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 28I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 29How do I check if the machine has faxes in its memory when it has a mechanical problem?
- 30Spots are printed at 75mm.
- 31White streaks or bands appear down the page.
- 32Confirm that a FAX I sent was received correctly
- 33What can happen if the wrong paper is used in your machine.
- 34When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 35How do I install additional memory?
- 36My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 37Vertical colored streaks or bands appear on the page.
- 38Replace the drum unit.
- 39Print command (LPR) (Linux)
- 40I cannot print using my Brother machine on a wireless network (Mac)
- 41ControlCenter3 displays a blank screen at startup (Windows)
- 42Scan from the Brother iPrint&Scan application using Windows Phone.
- 43"Offline" appears on the Status Monitor.
- 44The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 45I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 46Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 47Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 48The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 49Locate files scanned with ControlCenter3 (For Windows)
- 50When I send a fax from the machine, an error "not register." or "not registered." is displayed.