FAQs & Troubleshooting
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305 Results
- 1I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 2How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 3Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 4My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5Cannot print after a Windows 10 update (June 2020)
- 6Can I print from or scan to Android™ Smartphone?
- 7I cannot install Brother drivers on Debian 10 or later (Linux)
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 9A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 10The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 11The printer status is Offline or Paused.
- 12I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 13Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 14The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 15I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 16Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 17Can I print from and scan to iPhone, iPod touch and iPad?
- 18When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 19Scan and save a document in PDF format (Scan to File)
- 20When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 21I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 22I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 23I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 24The faxes I receive, copies I make and/or the documents I print from my computer have a curl or wave to them when they feed out of the Brother machine. What can I do?
- 25The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 26Can I print from DOS applications?
- 27When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 28I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 29Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 30Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 31Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 32The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 33Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 34I'm trying to scan through the Citrix Presentation Server™ 4.0. What should I note?
- 35How many copies can I make when I sort multiple copies using the ADF?
- 36When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 37Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 38I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 39What driver package format is supported by my Linux distribution?
- 40Pre-Required Procedures (Linux)
- 41Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 42Can I use voice mail on the same line as my Brother machine?
- 43I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 44I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 45I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 46Protect your Brother machine against unauthorised access over the network
- 47Scan from the Brother iPrint&Scan application using Windows Phone.
- 48How to identify your Operating System (OS).
- 49I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 50Change the printer driver settings (Windows/macOS)