FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2I still receive the error message "Replace Parts Drum" or "Replace Drum" after I replace the drum unit with a new one.
- 3Toner specks
- 4Ghost
- 5What is Brother iPrint&Scan?
- 6I cannot install Brother drivers on Debian 10 or later (Linux)
- 7Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 8Black toner marks across the page
- 9All black
- 10The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 11I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 12Select automatic 2-sided(duplex) or booklet print using my Windows computer.
- 13Scan and save a document in PDF format (Scan to File)
- 14I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 15White spots or black spots at 3.7 in. (94 mm) intervals
- 16White lines down the page
- 17Can I print from or scan to Android™ Smartphone?
- 18Can I print from and scan to iPhone, iPod touch and iPad?
- 19Is my Brother machine compatible with Windows Vista?
- 20The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 21Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 22Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 23White lines across the page
- 24Hollow print
- 25Print a web page from iPrint&Scan when using an Android™ mobile device.
- 26A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 27The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 28Locate files scanned with ControlCenter3 (For Windows)
- 29How to load numbered checks or forms in the paper tray?
- 30I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 31I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 32Wrinkles or creases
- 33Can I use non-Brother or third party supplies with the Brother machine?
- 34Cannot print after a Windows 10 update (June 2020)
- 35Delete print jobs from the print queue.
- 36Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 37The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 38I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 39Locate files scanned with ControlCenter2 (For Macintosh)
- 40Which E-mail packages are compatible with ControlCenter3?
- 41Transfer faxes to the PC when my machine has a mechanical problem
- 42What is Distinctive Ring and how do I program it?
- 43What is the recommended paper?
- 44My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 45Pre-Required Procedures (Linux)
- 46Can I use voice mail on the same line as my Brother machine?
- 47Faint
- 48I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 49I cannot find some option in the Printing preferences. (For Windows)
- 50Download a file from the "Downloads" section and save it to Windows 8 computer.