FAQs & Troubleshooting
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- 1Scan and save a document in PDF format (Scan to File)
- 2Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 3Send a PC-FAX
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 6Download a file from the "Downloads" section and save it to Windows 8 computer.
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8Scan multiple pages into one file instead of each scan being saved as a separate file.
- 9Is my Brother machine compatible with Windows Vista?
- 10When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 11When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 12I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 13Do I need a telephone line to send and receive faxes with my Brother machine?
- 14Configure a cover page for PC-FAX.
- 15How do I make my faxed documents lighter or darker? (Fax Contrast)
- 16I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 17Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 18Transfer faxes to the PC when my machine has a mechanical problem
- 19Verify if the Brother machine has a dial tone
- 20In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 21What driver package format is supported by my Linux distribution?
- 22I want to print using CUPS while keeping SELinux enabled. (Linux)
- 23Pre-Required Procedures (Linux)
- 24Check the firmware version.
- 25I cannot find some option in the Printing preferences. (For Windows)
- 26Can I use AirPrint with my Brother machine?
- 27The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 28The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 29Can I print from or scan to Android™ Smartphone?
- 30The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 31When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 32Scan a document into ScanSoft™ PaperPort™ 11SE
- 33Check if there are faxes stored in the Brother machine's memory, when it has a mechanical problem
- 34How do I clean white or black spots on printed documents?
- 35When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 36How do I clear paper jams at the back of the machine?
- 37What is Distinctive Ring and how do I program it?
- 38Firewall port requirements of the Scan Key Tool (Linux)
- 39The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 40What is the maximum number of recipients when broadcasting a fax?
- 41I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 42Cancel a fax job waiting in my Brother machine's memory.
- 43How do I clean the scanner to improve the copy or fax quality?
- 44When receiving a single page fax, why does the fax print on two pages or a blank sheet ejects afterwards?
- 45I cannot send a fax using PC-FAX (Windows 10)
- 46Uninstall Scan-key-tool. (Linux)
- 47I am unable to print from a client PC to a printer on a print server. (Linux)
- 48I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 49When printing with monochrome laser printer, the print position shifts. (Linux)
- 50ControlCenter3 displays a blank screen at startup (Windows)