FAQs & Troubleshooting
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348 Results
- 1How can I print, fax, copy and scan using A3/Ledger size paper?
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 5Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7The printer status is Offline or Paused.
- 8When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 9When I print, the pages are smudged with ink. What should I do?
- 10I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 11Load paper in the paper tray
- 12I cannot install Brother drivers on Debian 10 or later (Linux)
- 13How do I load paper in paper tray#2?
- 14I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 15Print using only the black ink cartridge when the Color cartridges have run out.
- 16What driver package format is supported by my Linux distribution?
- 17Replace Ink
- 18I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 19My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 20Cannot print after a Windows 10 update (June 2020)
- 21I cannot print using my Brother machine on a wireless network (Mac)
- 22Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 23I still receive the error message "Paper Jam" after I removed the jammed paper.
- 24The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 25Paper jams or ink trace (smudges) occur when feeding A3 paper.
- 26I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 27When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 28I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 29I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 30The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 31Can I change the amount of time my Brother machine stays in each mode?
- 32Can third party ink be used to refill the ink cartridges?
- 33How do I store numbers on my Brother machine for easy dialing? (One Touch, Speed Dial)
- 34I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 35What is the BRAdmin Professional software used for?
- 36A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 37How do I know which side up my photo paper should be in the tray?
- 38How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 39One or more of my colors are not printing (blank). What can I do?
- 40I cannot print using my Brother machine on a wireless network (Windows)
- 41Enable the Brother machine's network interface.
- 42Protect your Brother machine against unauthorised access over the network
- 43I cannot find some option in the Printing preferences. (For Windows)
- 44Download a file from the "Downloads" section and save it to Windows 8 computer.
- 45What is Brother iPrint&Scan?
- 46Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 47Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 48Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 49Discover the MAC address of the Brother network card
- 50Can I print from or scan to Android™ Smartphone?