FAQs & Troubleshooting
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283 Results
- 1Why can't I print when an ink cartridge is empty?
- 2Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 3I cannot install Brother drivers on Debian 10 or later (Linux)
- 4I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 5When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 6Can I program my Brother machine to forward the faxes I receive to another location?
- 7Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 8Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 9I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 11Locate files scanned with ControlCenter3 (For Windows)
- 12How many times will my Brother machine automatically redial a busy number?
- 13My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 14How do I know which side up my photo paper should be in the tray?
- 15When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 16Scan and save a document in PDF format (Scan to File)
- 17I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 18I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 19I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 20I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 21Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 22What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 23Is there any way to reduce Ink consumption?
- 24The LCD displays an error code (number). What does it mean?
- 25How to identify your Operating System (OS).
- 26I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 27Locate files scanned with ControlCenter2 (For Macintosh)
- 28Can I print from or scan to Android™ Smartphone?
- 29Can I print from and scan to iPhone, iPod touch and iPad?
- 30Change the printer driver settings (Windows/macOS)
- 31The printer status is Offline or Paused.
- 32Can I use voice mail on the same line as my Brother machine?
- 33When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 34When I print, the pages are smudged with ink. What should I do?
- 35I am experiencing problems sending a fax.
- 36Why doesn't the machine answer when receiving a call?
- 37Can I confirm that the FAX was sent correctly?
- 38When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 39What is the BRAdmin Professional software used for?
- 40I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 41Command List of brscan. (Linux)
- 42Important points for specifying the scan area (Linux)
- 43Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 44I updated the Web BRAdmin and cannot enable the logging function.
- 45I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 46The downloaded driver's name is different from my machine's name. (Linux)
- 47I am unable to print from a client PC to a printer on a print server. (Linux)
- 48Firewall port requirements of the Scan Key Tool (Linux)
- 49ControlCenter3 displays a blank screen at startup (Windows)
- 50Protect your Brother machine against unauthorised access over the network