FAQs & Troubleshooting
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125 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I'm using Windows® XP. I can't uninstall PaperPort® 8.0 and I get an error message "Fatal error during installation" . What can I do?
- 3Can I print from or scan to Android™ Smartphone?
- 4My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5Change the printer driver settings (Windows/macOS)
- 6I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 7My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 8Why doesn't the machine answer when receiving a call?
- 9I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 10I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 11Open the Control Panel (For Windows)
- 12My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 13Why doesn't my Brother machine have a dial tone?
- 14Can I print using only the black ink cartridge when the Color cartridges have run out?
- 15Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 16My FAX/MFC will not Dial. Why?
- 17How can I print envelopes?
- 18Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 19A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 20Can I print from and scan to iPhone, iPod touch and iPad?
- 21Windows 7 Support Information
- 22How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 23When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 24I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 25I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 26I cannot receive a color fax. Why?
- 27I have uninstalled the MFL-Pro software and now I can not uninstall the PaperPort® 8.0SE software. What can I do?
- 28I'm using Windows 95/ 98/ 98SE/ Me/ 2000/ XP. How can I uninstall the drivers?
- 29Windows 10 Support Information
- 30Delete print jobs from the print queue.
- 31I cannot print from my computer via USB.
- 32The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 33Functions supported in the Windows 7 built-in drivers
- 34I can receive a fax, but cannot receive a telephone call.
- 35I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 36How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 37Scan a document from the Windows Vista Photo Gallery
- 38I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 39I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 40Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 41The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 42When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 43The keys on the control panel do not respond.
- 44Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 45What is Distinctive Ring and how do I program it?
- 46What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 47Can I confirm that the FAX was sent correctly?
- 48When trying to print from Mac OS® X the print queue is stopped.
- 49Where is the full User's Guide? I can't find enough information in the paper manual.
- 50How can I configure Windows® XP to send faxes?