FAQs & Troubleshooting
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245 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2How do I clear Machine Error 46?
- 3I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5How do I load 10 x 15 Glossy paper into my machine?
- 6The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 7What driver package format is supported by my Linux distribution?
- 8One or more of my colors are not printing (blank). What can I do?
- 9I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 10Change the printer driver settings (Windows/macOS)
- 11When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 12I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 13Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 14I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 15How do I clear the message "PAPER JAM" from the display?
- 16I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 17PaperPort® is installed on my computer, however there are no PaperPort® print drivers installed. What can I do?
- 18I cannot install Brother drivers on Debian 10 or later (Linux)
- 19Pre-Required Procedures (Linux)
- 20ControlCenter3 displays a blank screen at startup (Windows)
- 21The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 22How many times will my Brother machine automatically redial a busy number?
- 23Scan and save a document in PDF format (Scan to File)
- 24I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 25Can I use voice mail on the same line as my Brother machine?
- 26What is Distinctive Ring and how do I program it?
- 27Why doesn't the machine answer when receiving a call?
- 28When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 29I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 30Cannot print after a Windows 10 update (June 2020)
- 31Open the "Scanners and Cameras" and Properties.
- 32Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 33My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 34When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 35Uninstall the scanner driver. (Linux)
- 36How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 37To install the printer driver easily using a tool. (Linux)
- 38Delete print jobs from the print queue.
- 39Open the Control Panel (For Windows)
- 40The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 41I cannot make borderless prints.
- 42How to identify your Operating System (OS).
- 43Locate files scanned with ControlCenter2 (For Macintosh)
- 44Locate files scanned with ControlCenter3 (For Windows)
- 45Send a fax
- 46The edge of glossy paper is smudged.
- 47Configure a cover page for PC-FAX.
- 48How long will my Brother machine store received faxes in memory when it is out of paper or one of its ink cartridges needs to be replaced?
- 49The printer status is Offline or Paused.
- 50The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.