FAQs & Troubleshooting
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169 Results
- 1Install the built-in drivers (For Windows 8 and Windows 10)
- 2Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 3The Fuser cover is securely closed, however the Status LED is on in Red. what can I do?
- 4The printer status is Offline or Paused.
- 5The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.
- 6How do I clear paper jams?
- 7What is Brother iPrint&Scan?
- 8Printouts have wrinkles or creases.
- 9Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 10How to identify your Operating System (OS).
- 11When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 12The printed letters are slanted, positioned incorrectly.
- 13"JAM INSIDE" error appears on the LCD. What should I do?
- 14I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 15I cannot install Brother drivers on Debian 10 or later (Linux)
- 16I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 17I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 18The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 19Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 20Delete print jobs from the print queue.
- 21The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 22Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 23I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 24The documents I print from my computer have a curl or wave to them when they feed out of the Brother machine. What can I do?
- 25The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 26Can I use non-Brother or third party supplies with the Brother machine?
- 27How do I install additional memory?
- 28Print the Network Configuration List.
- 29Vertical black lines appear on the printout.
- 30Can I print from or scan to Android™ Smartphone?
- 31Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 32The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 33Printouts are with gray background.
- 34What is APIPA?
- 35I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 36The driver installation finished successfully but I cannot print. (Linux)
- 37Print command (LPR) (Linux)
- 38Print command (cupswrapper) (Linux)
- 39I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 40I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 41I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 42Uninstall printer drivers (Linux)
- 43I cannot save a file downloaded from the Brother support website (For Windows)
- 44Use the Universal Printer Driver for PCL
- 45Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 46Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 47Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 48Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 49Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 50I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)