FAQs & Troubleshooting
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169 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Install the built-in drivers (For Windows 8 and Windows 10)
- 3Can I use non-Brother or third party supplies with the Brother machine?
- 4Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 5I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 6I cannot install Brother drivers on Debian 10 or later (Linux)
- 7I cannot save a file downloaded from the Brother support website (For Windows)
- 8Download a file from the "Downloads" section and save it to Windows 8 computer.
- 9Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 10The documents I print from my computer have a curl or wave to them when they feed out of the Brother machine. What can I do?
- 11Can I print from DOS applications?
- 12Print a web page from iPrint&Scan when using an Android™ mobile device.
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 15The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 16I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 17I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 18Cannot print after a Windows 10 update (June 2020)
- 19To install the printer driver easily using a tool. (Linux)
- 20I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 21The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 22Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 23Change the printer driver settings (Windows/macOS)
- 24I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 25The printer prints unexpectedly or it prints garbage.
- 26When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 27Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 28What kind of memory can I use?
- 29Printouts have a curl or wave.
- 30What are the expected yields of the consumables?
- 31What is the best printer driver to use-the PCL or BR-Script driver?
- 32How do I clear paper jams?
- 33My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 34Windows 10 Support Information
- 35The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 36Can I print from or scan to Android™ Smartphone?
- 37The printer status is Offline or Paused.
- 38Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 39The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 40Uninstall the drivers. (Mac OS X 10.5)
- 41What do the LED indications mean?
- 42What driver package format is supported by my Linux distribution?
- 43The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 44Print command (LPR) (Linux)
- 45I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 46I want to print using CUPS while keeping SELinux enabled. (Linux)
- 47Protect your Brother machine against unauthorised access over the network
- 48Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 49Delete print jobs from the print queue.
- 50Use the Universal Printer Driver for BR-Script. (PostScript language emulation)