FAQs & Troubleshooting
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- 1The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.
- 2The paper is skewed when it's printed.
- 3What is a "Generic PCL Driver"?
- 4What can happen if the wrong paper is used in your machine.
- 5My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6I cannot install Brother drivers on Debian 10 or later (Linux)
- 7Open the Control Panel (For Windows)
- 8How to identify your Operating System (OS).
- 9The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 10The documents I print from my computer have a curl or wave to them when they feed out of the Brother machine. What can I do?
- 11Printouts have a curl or wave.
- 12What is the printable area per page?
- 13The printed letters are slanted, positioned incorrectly.
- 14How can I clean the corona wire of the drum unit?
- 15I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 16What driver package format is supported by my Linux distribution?
- 17I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 18I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 19The printer status is Offline or Paused.
- 20I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 21What are the expected yields of the consumables?
- 22How do I clear paper jams?
- 23My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 24Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 25Windows 10 Support Information
- 26Install the built-in drivers (For Windows 8 and Windows 10)
- 27I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 28The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 29Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 30What do the LED indications mean?
- 31Output sheets are completely black.
- 32I cannot install the driver when using the Driver Install Tool. (Linux)
- 33The downloaded driver's name is different from my machine's name. (Linux)
- 34Large characters are printed incorrectly. (Linux)
- 35Print command (LPR) (Linux)
- 36To install the printer driver easily using a tool. (Linux)
- 37Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 38Check the firmware version.
- 39Delete print jobs from the print queue.
- 40A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 41I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 42When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 43Supported models of Universal Printer Driver for BR-Script (PostScript language emulation)
- 44Change the printer driver settings (Windows/macOS)
- 45When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 46My Brother machine misfeeds paper.
- 47In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 48Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 - 10.10 driver?
- 49How can I change the printer settings?
- 50How do I print a Test page?