FAQs & Troubleshooting
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149 Results
- 1The printer status is Offline or Paused.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 4"Jam: R" error appears on the LCD. What should I do?
- 5The machine does not print anything.
- 6I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 7Download a file from the "Downloads" section and save it to Windows 8 computer.
- 8How to identify your Operating System (OS).
- 9What kind of labels and transparencies can I use?
- 10Can I print from DOS applications?
- 11What do LCD messages (Service call messages) mean?
- 12The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 13Change the printer driver settings (Windows/macOS)
- 14Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 15"Jam: Y" error appears on the LCD. What should I do?
- 16What kind of paper should I avoid?
- 17What kind of envelopes should I avoid?
- 18The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 19What is a "Generic PCL Driver"?
- 20I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 21"JAM: E" error appears on the LCD. What should I do?
- 22"JAM: D" error appears on the LCD. What should I do?
- 23How do I add the Staples?
- 24My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 25Delete print jobs from the print queue.
- 26Can I print from or scan to Android™ Smartphone?
- 27Can I print from and scan to iPhone, iPod touch and iPad?
- 28Functions supported in the Windows 7 built-in drivers
- 29I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 30How can I reprint the last job?
- 31What kind of memory can I use?
- 32Can I use non-Brother or third party supplies with the Brother machine?
- 33"JAM: C" error appears on the LCD. What should I do?
- 34"JAM: B" error appears on the LCD. What should I do?
- 35What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 36When trying to print from Mac OS® X the print queue is stopped.
- 37What kind of options does this printer use?
- 38What is the recommended paper?
- 39My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 40Output sheets are completely black.
- 41Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 42Large characters are printed incorrectly. (Linux)
- 43I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 44How do I factory reset the print server?
- 45I cannot install Brother drivers on Debian 10 or later (Linux)
- 46Cannot print after a Windows 10 update (June 2020)
- 47My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 48I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 49I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 50Windows 10 Support Information