FAQs & Troubleshooting
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128 Results
- 1My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 4The machine does not print anything.
- 5Cannot print after a Windows 10 update (June 2020)
- 6Delete print jobs from the print queue.
- 7How to identify your Operating System (OS).
- 8The Drum LED is still lit even after replacing the old drum unit with a new one. What can I do?
- 9Paper jam occurs at the Paper Tray or paper cannot be fed from the Paper Tray.
- 10When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 11When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 12What driver package format is supported by my Linux distribution?
- 13Change the printer driver settings (Windows/macOS)
- 14The printer prints unexpectedly or it prints garbage.
- 15The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 16I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 17I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 18Black toner marks appear across the page.
- 19Replace the toner cartridge.
- 20I cannot install Brother drivers on Debian 10 or later (Linux)
- 21I cannot print from my computer via network. (For Windows)
- 22I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 23Functions supported in the Windows 7 built-in drivers
- 24How do I upgrade the firmware of my Brother print server?
- 25I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 26What kind of memory can I use?
- 27Can I use non-Brother or third party supplies with the Brother machine?
- 28When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 29Uninstall the printer drivers (For Windows)
- 30The printed letters are slanted, positioned incorrectly.
- 31Large characters are printed incorrectly. (Linux)
- 32Print command (LPR) (Linux)
- 33I am unable to print from a client PC to a printer on a print server. (Linux)
- 34To install the printer driver easily using a tool. (Linux)
- 35When printing with monochrome laser printer, the print position shifts. (Linux)
- 36Pre-Required Procedures (Linux)
- 37Windows 10 Support Information
- 38I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 39I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 40How can I use the BRAdmin Professional Software to View and change printer information?
- 41Using the PING command to troubleshoot problems.
- 42Where do I find a Parallel or USB interface cable?
- 43When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 44Printouts are with gray background.
- 45I'm using Mac OS® X and the Brother machine does not appear in the Print Center or Printer Setup Utility. What can I do?
- 46I'm using the parallel port on my Windows® 95/98/Me PC, and the print speed is slow.(The printer pauses between each page.) What can I do?
- 47The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 48Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 49The driver installation finished successfully but I cannot print. (Linux)
- 50Print command (cupswrapper) (Linux)