FAQs & Troubleshooting
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320 Results
- 1Paper Jam
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3I still receive the error message "Paper Jam" after I removed the jammed paper.
- 4My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 7Document Jam
- 8Load envelopes into my machine
- 9The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 10One or more of my colors are not printing (blank).
- 11A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 12Replace Ink
- 13I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 14I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 15When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 16I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 17Can I print from or scan to Android™ Smartphone?
- 18Where can I find the ink cartridges for my new Brother machine?
- 19The printer status is Offline or Paused.
- 20When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 21Print using only the black ink cartridge when the Color cartridges have run out.
- 22Cannot print after a Windows 10 update (June 2020)
- 23Connect your Brother machine to your mobile device via a wireless router or access point.
- 24Easy Scan to E-mail
- 25The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 26Scan from the Brother iPrint&Scan application using Windows Phone.
- 27Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 28Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 29My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 30Use the NewSoft CD Labeler software on a Windows computer.
- 31I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 32I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 33I cannot print using my Brother machine on a wireless network (Windows)
- 34I cannot print using my Brother machine on a wireless network (Mac)
- 35Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 36I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 37What is Brother iPrint&Scan?
- 38Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 39Keep my Brother machine's PhotoCapture Center from automatically cutting off part of a large photo
- 40Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 41Install NewSoft CD Labeler software in Windows.
- 42What is Brother Web Connect?
- 43Discover the MAC address of the Brother network card
- 44The edge of glossy paper is smudged.
- 45Ink Low
- 46Scan multiple pages into one file instead of each scan being saved as a separate file.
- 47Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 48Where can I get FaceFilter Studio and what can I do with this application?
- 49When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 50How do I load paper?