FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 4I still receive the error message "Paper Jam" after I removed the jammed paper.
- 5How do I know which side up my photo paper should be in the tray?
- 6When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 7I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 8What driver package format is supported by my Linux distribution?
- 9Paper Jam
- 10Print the Network Configuration List
- 11Enable the Brother machine's network interface.
- 12What is Brother iPrint&Scan?
- 13Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 14Can I print from or scan to Android™ Smartphone?
- 15Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 16Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 17Replace Ink
- 18How do I load envelopes into my machine?
- 19When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 20Protect your Brother machine against unauthorised access over the network
- 21Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 22How do I factory reset the network settings?
- 23When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 24Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 25The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 26The printer status is Offline or Paused.
- 27I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 28Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 29Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 30The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 31Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 32I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 33I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 34My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 35I cannot find some option in the Printing preferences. (For Windows)
- 36Download a file from the "Downloads" section and save it to Windows 8 computer.
- 37The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 38Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 39Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 40Can I print from and scan to iPhone, iPod touch and iPad?
- 41I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 42Print using only the black ink cartridge when the Color cartridges have run out.
- 43I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 44I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 45I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 46I cannot print using my Brother machine on a wireless network (Mac)
- 47Scan from the Brother iPrint&Scan application using Windows Phone.
- 48Delete print jobs from the print queue.
- 49Print a web page from iPrint&Scan when using an Android™ mobile device.
- 50Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?