FAQs & Troubleshooting
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106 Results
- 1Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 2I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 3How do I transfer label or slip templates?
- 4How do I transfer label templates with P-touch Transfer Express?
- 5My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 6(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 7I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 8My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 9(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 10The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 11Can my printer use TZ/TZe tapes?
- 12Printing is not possible. (P-touch Editor 5.0 for Mac)
- 13I cannot save a file downloaded from the Brother support website (For Windows)
- 14When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 15How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 16Printing is not possible. (USB connection)
- 17While installing the driver, a dialog box appears, allowing you to select whether to replace or add a driver. Which one should I select?
- 18(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 19How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 20How to open the Devices and Printers window
- 21How can I make vertical labels? (P-touch Editor 5.1 for Mac)
- 22Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 23I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 24The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 25How do I uninstall the printer driver?
- 26The top and base layers of the laminated tape are misaligned.
- 27(Video) I connected multiple printers of the same model to one computer but can only print from one of them.
- 28(Video) How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 29How do I create a label using a template? (P-touch Editor 5.0 for Windows)
- 30How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 31The message "Wrong media size." appears. What should I do? (P-touch Editor 5.0 for Mac)
- 32How can I print vertical labels? (P-touch Editor 3.2 for Mac)
- 33I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 34The [Transfer] button does not appear in P-touch Transfer Manager. (The [Save Transfer File] button remains displayed)
- 35What are the definitions of each field in the bar code setup? (P-touch Editor 5.x for Windows)
- 36How do I transfer templates or other data from the computer to the printer?
- 37How do I print vertical text? (P-touch Editor 5.x for Windows)
- 38How do I print the inserted image maintaining its original size? (P-touch Editor 5.x for Windows)
- 39How can I change the unit of measurement (mm or inches)? (P-touch Editor 5.0 for Mac)
- 40P-touch Editor crashes when I open it on my Mac.
- 41I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 42Where can I find my Brother printer's serial number?
- 43I cannot select my printer in P-touch Editor. (P-touch Editor 5.x for Mac)
- 44The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 45P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 46How to create a label containing a bar code/QR code (P-touch Editor 5.1 for Mac)
- 47Is data created in other applications compatible with P-touch Editor 5.1 for Mac?
- 48How do I use a template? (P-touch Editor 5.1 for Mac)
- 49How can I change the unit of measurement (mm or inches)? (P-touch Editor 5.1 for Mac)
- 50I want to know how to use P-touch Editor. (P-touch Editor 5.1 for Mac)