FAQs & Troubleshooting
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122 Results
- 51I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 52Where can I find my Brother printer's serial number?
- 53The latest printer driver was successfully installed, but the driver did not update correctly.
- 54I cannot print in Windows 10 using Bluetooth® even though my machine and computer are paired.
- 55Getting ready to use your printer.
- 56How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 57Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 58How to charge the rechargeable Li-ion battery
- 59How do I connect the printer and my computer via Bluetooth®? (Windows 10 S)
- 60The print quality is poor, and the image is too light or dark.
- 61(Video) How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 62Printing is not possible. (USB connection)
- 63Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 64I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 65How to install Brother software on a computer not connected to the Internet
- 66(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 67How to open the Devices and Printers window
- 68When printing from an application, the application's "Collate" setting does not work correctly.
- 69The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 70When printing using the optional roll printer case (PA-RC-001), gaps between lines may decrease or blurred characters may be printed.
- 71Using the Printer Setting Tool (for Mac)
- 72Pages are partially printed, and the DATA indicator remains lit or is flashing.
- 73The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 74Can I enlarge the size of bar code characters? (P-touch Editor 5.x for Windows)
- 75How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 76What are the definitions of each field in the bar code setup? (P-touch Editor 5.x for Windows)
- 77How do I clean the platen roller?
- 78Paper does not move through the printer even though the motor is running.
- 79What is the Label List? (P-touch Editor 5.x for Windows)
- 80(Video) I connected multiple printers of the same model to one computer but can only print from one of them.
- 81How do I combine vertical and horizontal characters on a label? (P-touch Editor 5.x for Windows)
- 82How do I print the inserted image maintaining its original size? (P-touch Editor 5.x for Windows)
- 83The P-touch Add-In is registered in Microsoft Word, but the P-touch icon or "Brother P-touch" in the Tools menu does not appear as normal. (P-touch Editor 5.x for Windows)
- 84I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 85The print area is reduced when I print using the print preview button in OpenOffice. (Linux®)
- 86Uninstalling the printer drivers (Linux®)
- 87I have installed both the LPR and CUPS wrapper drivers, but I cannot print. (Linux®)
- 88The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 89When I connect the printer to my computer via Bluetooth® and print multiple sheets, the printer stops in the middle of printing.
- 90Which options should I select in the Device Settings when I use the optional Roll Printer Case?
- 91I cannot install the "Full Software Package" displayed in "Drivers&Editor Tool" on macOS 10.13/ 10.12.
- 92Printing from an Android™ device
- 93How do I connect the printer and my mobile device via Bluetooth®?
- 94Using the Device Settings (for Windows)
- 95Can I print out the printer settings?
- 96Error messages do not appear when using the USB connection of my printer.
- 97The DATA indicator has turned off even though data remains in the printer.
- 98The top margin is incorrect.
- 99The printed image is compressed or stretched.
- 100The paper moves through the printer, but nothing appears on the paper.