FAQs & Troubleshooting

FAQs & Troubleshooting

Scan Unable

This page shows the solution for the error message "Scan Unable" displayed on the machine's display (hereinafter called LCD) or the Status Monitor.

> If "Scan Unable" error message does not appear on your Brother machine's LCD or Status Monitor as below, see the Related FAQ's at the end of the page.



Brother machine's display

Brother Status Monitor

To clear the error message, unplug the machine from the AC power outlet (electrical socket) for several minutes and reconnect it.

If your machine has FAX functions:
To prevent you from losing any important messages, we recommend transferring your faxes to your PC before turning off the power switch. Please refer to the related FAQ at the end of this page.

If the problem continues, please contact Brother Customer Service from "Contact Us".

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

DCP-7060D, DCP-7065DN, HL-2280DW, MFC-7360N, MFC-7365DN, MFC-7460DN, MFC-7860DW

Content Feedback

To help us improve our support, please provide your feedback below.

Step 1: How does the information on this page help you?

Step 2: €Are there any comments you would like to add?

Please note this form is used for feedback only.