My scanned image is missing.

Follow the steps below to improve the scanned image.


  • The Document Guides are not adjusted to fit the width of the document.


    Adjust the Document Guides to fit the width of the document.


  • The settings are not suitable for your document. For example, a A4 document was fed when Letter was selected as document size.


    Make sure the document size settings are suitable for your document.

    > Click here to see how to check the document size settings.


If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

DS-620, DS-720D

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