FAQs & Troubleshooting

FAQs & Troubleshooting

The paper is jammed in the printer.

If paper becomes jammed, remove the paper according to the following procedure.


<Method 1>

Press and hold the feed button(Feed) button.

The drive motor will start and move slowly for a few seconds, then move faster as long as you hold the button down. This can be repeated as many times as necessary.

If this does not eject the jammed paper, try " Method 2" below.


<Method 2>

  1. Gently open the release cover completely.

    paper jam 1
  2. Gently pull the paper out of the printer in either direction. 

    paper jam 2
  3. Close the release cover.
  4. Insert a new sheet of paper and print again. <see the FAQ: How to insert paper>

If your question was not answered, have you checked other FAQs?

Have you checked manuals?

If you need further assistance, please contact Brother customer service:

Related Models

PJ-622, PJ-623, PJ-662, PJ-663

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