FAQs & Troubleshooting

FAQs & Troubleshooting

Load paper in the paper tray

Follow the steps below to load paper in the paper tray:


NOTE: Illustrations shown below are from a representative product and may differ from your Brother machine.


  1. If the paper support flap is open, close it, and then close the paper support.
  2. Pull the paper tray completely out of the machine.

    Pull paper tray out


  3. Open the output paper tray cover (1).

    Open output paper tray cover


  4. Gently press and slide the paper width guides (1) and then the paper length guide (2) to fit the paper size.

    Adjust paper guides to fit paper size


  5. Fan the stack of paper well to avoid paper jams and misfeeds.
    NOTE: Always make sure the paper is not curled or wrinkled.

    Fan stack of paper


  6. Gently load paper in the paper tray with the printing surface face down.

    Gently load paper

    Make sure the paper is flat in the tray and the paper length guide (1) touches the edges of the paper.

    Make sure paper is flat


  7. Gently adjust the paper width guides (1) to fit the paper. Make sure the paper guides touch the edges of the paper.

    Gently adjust paper guides to fit paper


  8. Close the output paper tray cover.
  9. Slowly push the paper tray completely into the machine.

    Slowly push paper tray


  10. While holding the paper tray in the machine, pull out the paper support (1) until it locks into place, and then unfold the paper support flap (2).

    Pull out paper support


If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

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