HL-2270DW

FAQs & Troubleshooting

FAQs & Troubleshooting

JAM DUPLEX

When the JAM DUPLEX message appears, the following LED indications is shown on the control panel. The Error LED is flashing.

 

LED indication - JAM DUPLEX

 

Please follow the steps below to solve the problem:

 

After you have just used the printer, some internal parts will be extremely hot. Wait at least 10 minutes for the machine to cool down.

  1. Pull the paper tray completely out of the machine.
  2. Pull the duplex tray completely out of the machine.
    Pull duplex tray

  3. Pull the jammed paper out of the machine or the duplex tray.
    Remove paper jam
  4. Make sure that the jammed paper does not remain under the machine from static electricity.
    Check paper jam
  5. Put the duplex tray back in the machine.
  6. Put the paper tray firmly back in the machine.
  7. Open the front cover.
    Open front cover

    To prevent any degradation to the print quality, DO NOT touch the shaded parts shown in the illustrations.

    Do Not Touch
    • Slowly take out the drum unit and toner cartridge assembly.
      Take out drum unit and toner cartridge assembly
      • We recommend that you put the drum unit and toner cartridge assembly on a piece of disposable paper or cloth in case you accidentally spill or scatter toner.
      • To prevent damage to the machine caused by static electricity, DO NOT touch the electrodes shown in the illustration.
        Do Not Touch
    • Push down the green lock lever and take the toner cartridge out of the drum unit. Clear the jammed paper if there is any inside the drum unit.
      Take toner cartridge out of drum unit
      • Handle the toner cartridge carefully. If toner scatters on your hands or clothes, wipe or wash it off with cold water at once
      • To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration.
        Do Not Touch
    • Put the toner cartridge back into the drum unit until you hear it lock into place. If you put the cartridge in properly, the green lock lever will lift automatically.
      Set toner cartridge
    • Put the drum unit and toner cartridge assembly back into the machine.

      Please confirm that you have installed both a toner cartridge and a drum unit in the machine. If you have not installed a drum unit or have installed the drum unit improperly, then this may cause a paper jam in your Brother machine.

      Put drum unit and toner cartridge assembly
    • Close the front cover.
    • Make sure that the Error LED is off and then, the Ready LED lights. If the machine does not start printing automatically, press the Go button.

    Always remove all paper from the paper tray and straighten the stack when you add new paper. This helps prevent multiple sheets of paper from feeding through the machine at one time and prevents paper jams.

    If your question was not answered, have you checked other FAQs?

    Have you checked the manuals?

    If you need further assistance, please contact Brother customer service:

    Related Models

    HL-2240D, HL-2270DW, HL-2275DW

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