Your Scanner Cannot Be Detected on the Network During Installation
Cause
Action
Interface
Your computer is not connected to the network.
Make sure your computer is connected to a network, for example, a LAN environment or Internet services. For further support, contact your network administrator.
Wired/Wireless
Your machine is not connected to the network.
(Wired network)
Press (Settings) > Network > Wired LAN > Wired Status > Status. If the LCD displays Inactive or Wired OFF, ask your network administrator whether your IP address is valid or not.
(Wireless network)
Press (Settings) > Network > WLAN > WLAN Status > Status. If the LCD displays Connection Failed, ask your network administrator whether your IP address is valid or not.
Wired/Wireless
You use security software.
In the installer dialog box, search for the Brother machine again.
Allow access when the alert message of the security software appears during the Brother Device installation.
For more information about security software, see Related Information: Your Brother Machine Cannot Scan over the Network
Wired/Wireless Wired/Wireless
You use a Wi-Fi router.
The privacy separator on your Wi-Fi router may be enabled. Disable the privacy separator.
Wireless Wireless
Your Brother machine is placed too far from the Wireless access point/router.
Place your Brother machine within about 3.3 feet (1 meter) of the Wireless access point/router when you configure the wireless network settings. Place your Brother machine within about 3.3 feet (1 meter) of the Wireless access point/router when you configure the wireless network settings.
Wireless
There are some obstructions (walls or furniture, for example) between your machine and the Wireless access point/router.
Move your Brother machine to an obstruction-free area, or closer to the Wireless access point/router.
Wireless
There is a wireless computer, Bluetooth-supported device, microwave oven, or digital cordless phone near the Brother machine or the Wireless access point/router.
Move all the devices away from the Brother machine or Wireless access point/router.
(Settings) > Network > Wired LAN > Wired Status > Status. If the LCD displays Inactive or Wired OFF, ask your network administrator whether your IP address is valid or not.
(Settings) > Network > WLAN > WLAN Status > Status. If the LCD displays Connection Failed, ask your network administrator whether your IP address is valid or not.
