FAQs & Troubleshooting

FAQs & Troubleshooting

Paper does not move through the printer even though the motor is running.

  • Check that the release cover is completely closed.
  • Check that you are using Brother Genuine Thermal paper.


If the problem persists, the printer may have a damaged drive system.

Please click "Contact Us" in the top right corner of this page to contact Brother Customer Service.


If your question was not answered, have you checked other FAQs?

Have you checked manuals?

If you need further assistance, please contact Brother customer service:

Related Models

PJ-522, PJ-523, PJ-562, PJ-563, PJ-622, PJ-623, PJ-662, PJ-663, PJ-673, PJ-722, PJ-723, PJ-762, PJ-763, PJ-763MFi, PJ-773

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