FAQs & Troubleshooting

FAQs & Troubleshooting

The label does not cut well.

If the label does not cut well or tape is jammed in the cutter, the cutter blade may have become blunt after repetitive use. To solve this problem, follow the steps below.

First, rotate and reset the Cutter Board as shown in the illustration (1).

Rotate Cutter Board

If you still have difficulties, replace with the new Cutter Unit (Accessory: TC-4) by obtaining from an authorized Brother reseller.
To replace the Cutter Unit, follow the steps below:

  1. Pull out the two sections of the Cutter Unit (green) in the direction of the arrows shown in the illustration (2).
  2. Install the new Cutter Unit by pressing the two new pieces down until they lock into place.


Replace Cutter Unit


Do not touch the cutter blade with your bare hands.

If your question was not answered, have you checked other FAQs?

Have you checked manuals?

If you need further assistance, please contact Brother customer service:

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