FAQs & Troubleshooting

FAQs & Troubleshooting

I am using Scan to Email (E-mail server) function to send a scanned document directly to an E-mail address.
Since our provider requires an authentication for the SMTP server, I am not able to use this function anymore.

Follow the steps listed below:

NOTE: The screens may differ depending on operating system being used and your Brother machine.


  1. To use Web Based Management, type http://IP address on the machine/ into your web browser.
  2. Enter a password if you have set one and press the Right arrow key.
  3. Click the Network tab at the top of the page.
  4. In the Network page, click Protocol.
  5. Click Advanced Setting of POP3/SMTP, POP3/SMTP or SMTP and make sure that the status of POP3/SMTP, POP3/SMTP or SMTP is Enabled.
  6. Configure and change the following settings.


    1. To correspond to OP25B, enter 587. Default is 25.
    2. Choose the authentication method specified by your provider.
      For example: SMTP-AUTH
    3. Input your account name for the SMTP server.
      For example: brother_ifax
    4. Input your password for the SMTP server.
  7. Click Submit.

If the error still occurs, change the value of Gateway Timeout as below.


  1. Click Network at the top of the page.
  2. In the Network page, click Wired (or Wireless) => Advanced Settings.
  3. Change the value of the Gateway Timeout to 60.
  4. Click Submit.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

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