MFC-L2750DW(XL)

FAQs & Troubleshooting

FAQs & Troubleshooting

Choose the Correct Receive Mode

The correct Receive Mode for you is determined by the external devices and telephone subscriber services (Voice Mail, Distinctive Ring and so on) you will be using on the same line as the Brother machine.
Will you be using a Distinctive Ring number for receiving faxes?
Brother uses the term "Distinctive Ring" but different telephone companies may have other names for this service, such as Custom Ringing, Personalized Ring, Teen Ring, Ident-A-Ring, Ident-A-Call, Data Ident-A-Call, Smart Ring and SimpleBiz Fax & Alternate Number Ringing.
Will you be using Voice Mail on the same telephone line as your Brother machine?
If you have Voice Mail on the same telephone line as your Brother machine, there is a strong possibility that Voice Mail and the Brother machine will conflict with each other when receiving incoming calls.
Will you be using a Telephone Answering Device on the same telephone line as your Brother machine?
Your external telephone answering device (TAD) will answer every call automatically. Voice messages are stored on the external TAD and fax messages are printed. Select [External TAD] as your receive mode.
Will you be using your Brother machine on a dedicated fax line?
Your machine automatically answers every call as a fax. Select [Fax Only] as your receive mode.
Will you be using your Brother machine on the same line as your telephone?
  • Do you want to receive voice calls and faxes automatically?
    The Fax/Tel Mode is used when sharing the Brother machine and your telephone on the same line. Select [Fax/Tel] as your receive mode.
    Important Note: You cannot receive voice messages on either Voice Mail or an answering machine if you selected the Fax/Tel Mode.
  • Do you expect to receive very few faxes?
    Choose [Manual] as your receive mode. You control the telephone line and must answer every call yourself.

MFC-L2690DW/MFC-L2690DWXL/MFC-L2710DW/MFC-L2717DW

  1. Press image (FAX).
  2. Press Menu.
  3. Press image or image to display the [Fax] option, and then press OK.
  4. Press image or image to display the [Setup Receive] option, and then press OK.
  5. Press image or image to display the [Receive Mode] option, and then press OK.
    image

    If you cannot change the [Receive Mode] option, make sure the Distinctive Ring feature is set to [Off].

  6. Press image or image to select the [Fax Only], [Fax/Tel], [External TAD], or [Manual] option, and then press OK.
  7. Press Stop/Exit.

MFC-L2730DW/MFC-L2750DW/MFC-L2750DWXL

  1. Press image[Settings]>[All Settings]>[Fax]>[Setup Receive]>[Receive Mode].
    image

    If you cannot change the [Receive Mode] option, make sure the Distinctive Ring feature is set to [Off].

  2. Press image or image to display the [Fax Only], [Fax/Tel], [External TAD], or [Manual] option, and then press the option you want.
  3. Press image.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

MFC-L2690DW, MFC-L2710DW, MFC-L2717DW, MFC-L2730DW, MFC-L2750DW(XL)

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