FAQs & Troubleshooting

FAQs & Troubleshooting

Jam 2-sided

If the machine's display shows the message Jam 2-sided, a paper jam occurred underneath the paper tray or the fuser unit. Follow the steps below to clear the message Jam 2-sided.

NOTE: Illustrations shown below are from a representative product and may differ from your Brother machine.

  1. Leave the machine turned on for 10 minutes for the internal fan to cool the extremely hot parts inside the machine.

  2. Pull the paper tray completely out of the machine.

    Pull out paper tray

  3. Make sure the jammed paper does not remain inside the machine.

    Check remaining jammed paper

  4. If paper is not caught inside the machine, check underneath the paper tray.

    Check underneath paper tray

  5. If the paper is not caught in the paper tray, open the back cover.

    Open back cover

  6. Use both hands to gently pull the jammed paper out of the back of the machine.

    Pull out jammed paper

  7. Close the back cover until it locks in the closed position.

  8. Put the paper tray firmly back in the machine.

Make sure the paper or media type you are printing on is within specification to avoid paper jams when 2-sided (duplex) printing.

<Recommended Paper>
Media types:
Plain paper, Thin Paper, Recycled paper

Media weights:
60 to 105 g/m2 (16 to 28 lb)

Media sizes:
Letter*3, Legal*1, *3, Folio*1, *2, *3, A4*3

*1: Legal or Folio size paper are not available in some countries.
*2: Folio size is 215.9 x 330.2 mm (8.5 x 13 in.).
*3: Letter, Legal and Folio for USA/ Canada/ Latin America, and A4 for others.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

HL-3180CDW, MFC-9330CDW, MFC-9340CDW

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