If the machine's display shows the message Jam 2-sided, a paper jam occurred underneath the paper tray or the fuser unit. Follow the steps below to clear the message Jam 2-sided.

NOTE: Illustrations shown below are from a representative product and may differ from your Brother machine.

1. Leave the machine turned on for 10 minutes for the internal fan to cool the extremely hot parts inside the machine.
   
   
2. Pull the paper tray completely out of the machine.
   
   

   

   
   
3. Make sure the jammed paper does not remain inside the machine.
   
   

   

   
   
4. If paper is not caught inside the machine, check underneath the paper tray.
   
   

   

   
   
5. If the paper is not caught in the paper tray, open the back cover.
   
   

   

   
   
6. Use both hands to gently pull the jammed paper out of the back of the machine.
   
   

   

   
   
7. Close the back cover until it locks in the closed position.
   
   
8. Put the paper tray firmly back in the machine.