FAQs & Troubleshooting

FAQs & Troubleshooting

Jam Inside

Follow the steps below to clear the message Jam Inside.

NOTE: Illustrations shown below are from a representative product and may differ from your Brother machine.

  1. Leave the machine turned on for 10 minutes for the internal fan to cool the extremely hot parts inside the machine.

  2. Open the top cover until it locks in the open position.

    Open top cover

  3. Take out all four toner cartridge and drum unit assemblies.

    Take out toner and drum

  4. Pull out the jammed paper slowly.

    Pull out paper

  5. Slide each toner cartridge and drum unit assembly into the machine. Make sure that you match the toner cartridge color to the same color label on the machine for all four toner cartridge and drum unit assemblies.

    Put in toner and drum

    Toner color match

  6. Close the top cover of the machine.

    If you turn off the machine during Jam Inside, the machine will print incomplete data from your computer when it is turned back on. Before you turn on the machine, delete the print spooler job on your computer.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

HL-3180CDW, MFC-9130CW, MFC-9330CDW, MFC-9340CDW

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