FAQs & Troubleshooting

FAQs & Troubleshooting

Unable to Print on Photo Paper from Tray 2

The machine does not support printing on photo paper from Tray 2. Instead, move the paper into Tray 1 and print. The actual error message may vary depending on your model and Operating System but some examples of what you may see, are below.

Error message for Windows

Error message for Mac

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

MFC-5840CN, MFC-5860CN, MFC-6490CW, MFC-6890CDW, MFC-J6710DW, MFC-J6910DW

Content Feedback

To help us improve our support, please provide your feedback below.

Step 1: How does the information on this page help you?

Step 2: €Are there any comments you would like to add?

Please note this form is used for feedback only.