FAQs & Troubleshooting

FAQs & Troubleshooting
  • Date: 12/15/2021
  • ID: faqp00100568_000

I cannot connect my printer to a Windows 11 computer via USB.

A Windows 11 update distributed by Microsoft in December 2021 will solve the following issues:

 

  • Unable to detect your printer when it is connected to your computer using a USB cable.
  • Unable to change your printer's settings using the Printer Setting Tool.
  • Unable to use the Check Media and Distributed Printing functions in P-touch Editor.
  • Unable to connect more than one printer via USB.

Run Windows Update to apply the KB5008215 update for Windows 11.

If your question was not answered, have you checked other FAQs?

If you need further assistance, please contact Brother customer service:

Related Models

PJ-773, PJ-822, PJ-823, PJ-862, PJ-863, PJ-883, QL-1110NWB/1110NWBc, QL-810W/810Wc, QL-820NWB/820NWBc, RJ-2050, RJ-2140, RJ-2150, RJ-3250WB, RJ-4250WB, TD-4550DNWB / 4550DNWB(FC)

Content Feedback

To help us improve our support, please provide your feedback below.

Step 1: How does the information on this page help you?

Step 2: Are there any comments you would like to add?

Please note this form is used for feedback only.

Submit