FAQs & Troubleshooting


FAQs & Troubleshooting

FAQs & Troubleshooting

Date: 12/15/2021 ID: faqp00100568_000

I cannot connect my printer to a Windows 11 computer via USB.

A Windows 11 update distributed by Microsoft in December 2021 will solve the following issues:


  • Unable to detect your printer when it is connected to your computer using a USB cable.
  • Unable to change your printer's settings using the Printer Setting Tool.
  • Unable to use the Check Media and Distributed Printing functions in P-touch Editor.
  • Unable to connect more than one printer via USB.

Run Windows Update to apply the KB5008215 update for Windows 11.

Related Models

PJ-773, PJ-822, PJ-823, PJ-862, PJ-863, PJ-883, QL-1110NWB/1110NWBc, QL-810W/810Wc, QL-820NWB/820NWBc, RJ-2050, RJ-2140, RJ-2150, RJ-3250WB, RJ-4250WB, TD-4550DNWB

If you need further assistance, please contact Brother customer service:

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