FAQs & Troubleshooting

FAQs & Troubleshooting

I cannot print from a Windows® PC.

Possible Cause
The printer does not print Does "Pause Printing" appear in the printer window?

When printing stops because of an error, the printer sometimes switches to the "Pause Printing" state. Follow the procedure below to release the printer from the "Pause Printing" state.

  1. On the Start menu, point to Settings and click Printers.
  2. Double-click the appropriate printer.
  3. In the printer window, click the Printer menu.
  4. On the Printer menu, if "Pause Printing" is selected, click it to release.
Is the printer off? Press the [I] on the power switch to turn on the printer.
Is the parallel, USB, or Ethernet interface cable loose or disconnected? Turn off the printer and check the interface cable. If necessary, reconnect.
Cannot print with TCP/IP Is the printer IP address set correctly? (When using TCP/IP.) The IP address might be different. Consult your system administrator and set the correct IP address.
Use the printer configuration list to confirm the current IP address.
Is there a reception filter? Consult your system administrator to find out if there is a reception filter set.
An error message appears on the computer screen A printer error has occurred. Check the message and rectify the error accordingly.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

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