I cannot print from a Windows® PC.
|The printer does not print||Does "Pause Printing" appear in the printer window?||
When printing stops because of an error, the printer sometimes switches to the "Pause Printing" state. Follow the procedure below to release the printer from the "Pause Printing" state.
|Is the printer off?||Press the [I] on the power switch to turn on the printer.|
|Is the parallel, USB, or Ethernet interface cable loose or disconnected?||Turn off the printer and check the interface cable. If necessary, reconnect.|
|Cannot print with TCP/IP||Is the printer IP address set correctly? (When using TCP/IP.)||The IP address might be different. Consult your system administrator and set the correct IP address.|
Use the printer configuration list to confirm the current IP address.
|Is there a reception filter?||Consult your system administrator to find out if there is a reception filter set.|
|An error message appears on the computer screen||A printer error has occurred.||Check the message and rectify the error accordingly.|
If you need further assistance, please contact Brother customer service:
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