FAQs & Troubleshooting

FAQs & Troubleshooting

No Paper

Case 1: The machine is out of paper or paper is not properly loaded in the paper tray.

Do one of the following:

  • Refill the paper in the paper tray. Make sure the paper guides are set to the correct size.

  • Remove the paper and load it again. Make sure the paper guides are set to the correct size.

  • If the problem is not resolved, the paper pick-up roller may need to be cleaned. Clean the paper pick-up roller.
    (Click here to see how to clean the paper pick-up roller.)

Case 2: The paper tray is not installed properly.

  • Re-install the paper tray.

Case 3: The paper you are using may not meet our specifications.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

HL-3180CDW, MFC-9130CW, MFC-9330CDW, MFC-9340CDW

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