FAQs & Troubleshooting

FAQs & Troubleshooting
  • Date: 09/26/2022
  • ID: faqh00101614_000

I registered with Artspira, but the email/PIN (for account) did not arrive

  • Check that the email address you registered is correct.
    If you make a mistake, go back to the screen and re-enter. Then press Next and it will be resent.
     
  • Have spam filters, etc., been set?
    If the spam filters, etc., have been set, the registration mail from CanvasWorkspace (@brother.com) cannot be received correctly.

 

Check the mail in the spam folder. If it arrived into the spam folder, register the CanvasWorkspace according to the instruction in the email.

 

If it didnʼt arrive into the spam folder, change the setting so that you can receive mail from "@brother.com", and then contact the Brother Customer Service.

  • Spam filter settings differ depending on the device. 
  • For details, refer to the manual for your device.

 

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Content Feedback

To help us improve our support, please provide your feedback below.

Step 1: How does the information on this page help you?

Step 2: Are there any comments you would like to add?

Please note this form is used for feedback only.

Submit