FAQs & Troubleshooting

FAQs & Troubleshooting

The wireless network connection cannot be set up between the embroidery machine and the computer with PE-DESIGN 11.

Check the following points or solutions.


1. Home network (Wireless LAN access point)

  • Make sure that the home network (wireless LAN access point) has been turned on.
  • Move the machine or computer installed with PE-DESIGN 11 so that no objects block the signals between them, or move them closer to the wireless LAN access point.
  • If the wireless LAN access point is filtering, check the settings.
    For details, refer to the manual for your wireless LAN access point.


2. Embroidery machine

  • Data transfer or data import function via the wireless network is available only when embroidering with our wireless LAN-compatible embroidery machines.
    Be sure that the embroidery machine supports a wireless network connection.
  • Be sure that the embroidery machine connects to the same home network as the computer that PE-DESIGN 11 is installed.
    If the computer and the embroidery machine are connected to different home network, embroidery patterns cannot be transferred or imported.
  • Be sure that the embroidery machine is turned on.
  • Check the wireless signal strength icon indicated in the embroidery machine's display.
    If the icon is OFF, the network setting on the machine may be incorrect. Check the machine settings for the wireless connection.
    If the signal strength is low, move your machine and WLAN access point/router closely, and try it again.



  • Be sure that the desired embroidery machine is registered with PE-DESIGN 11.


If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

Innov-is NQ1700E, Innov-is NQ3550W, Innov-is NQ3700D, Innov-is NS1250E, Innov-is NS1850D, Innov-is NS2850D, Innov-is XE1, Innov-is XE2, Innov-is XJ1, Innov-is XJ2, Innov-is XP1, Innov-is XP2, Innov-is XP3, LB5500, PE545, PE570, PE900, PE-DESIGN 11, SE2000, SE700, SE725

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