FAQs & Troubleshooting

FAQs & Troubleshooting

Jam Duplex

Please follow the steps below to clear the error message "Jam Duplex".


NOTE: Illustrations shown below are from a representative product and may differ from your Brother machine.


  1. Leave the machine turned on for 10 minutes for the internal fan to cool the extremely hot parts inside the machine.
  2. Pull the paper tray completely out of the machine.

    Pull out Tray 1

  3. Open the back cover.

    Open the back cover

    After you have just used the machine, some internal parts of the machine will be extremely hot. Wait for the machine to cool down before you touch the internal parts of the machine.

    Avoid touching the rear side hot area

  4. Using both hands, gently pull the jammed paper out of the back of the machine.

    Remove the jammed paper

  5. Close the back cover.
  6. Pull the duplex tray completely out of the machine.

    Remove the duplex tray

  7. Pull the jammed paper out of the machine or out of the duplex tray.

    Remove the jammed paper

  8. Make sure that the jammed paper does not remain under the machine from static electricity.

    Confirm the jammed paper does not remain under the machine

  9. Put the duplex tray back in the machine.

  10. Put the paper tray firmly back in the machine.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

DCP-8110DN, DCP-8150DN, DCP-8155DN, MFC-8510DN, MFC-8710DW, MFC-8810DW, MFC-8910DW, MFC-8950DW, MFC-8950DWT

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