FAQs & Troubleshooting

FAQs & Troubleshooting

Jam Tray 1 / Jam Tray 2

Please follow the steps below to clear the error message "Jam Tray 1" or "Jam Tray 2".

NOTE: Illustrations shown below are from a representative product and may differ from your Brother machine.

  1. Pull the paper tray completely out of the machine.

    Jam Tray 1:

    Pull the paper tray1

    Jam Tray 2:

    Pull the paper tray2

  2. Use both hands to slowly pull out the jammed paper.

    Pull out the jammed paper

    If the paper cannot be removed easily in this direction, stop pulling it and click here to see how to clear the paper jam inside of the machine.

    Pulling out the jammed paper downwards allows you to remove the paper easier.

  3. Make sure the paper is below the maximum paper mark Image (1) of the paper tray. While pressing the green paper-guide release lever, slide the paper guides to fit the paper size. Make sure that the guides are firmly in the slots.

    The paper is below the maximum paper mark

  4. Put the paper tray firmly back in the machine.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

DCP-8110DN, DCP-8150DN, DCP-8155DN, MFC-8510DN, MFC-8710DW, MFC-8810DW, MFC-8910DW, MFC-8950DW, MFC-8950DWT

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