MFC-J5920DW
 |
Preguntas frecuentes y Solución de problemas |
I'm using Windows XP. I cannot scan with the USB cable.
The USB controller program not being updated may cause this. To resolve this issue, please follow the instructions below:
For Windows XP (not updated with any Service Packs):
Click here to visit the Microsoft's web site and install the latest Service Pack of Windows XP.
For Windows XP SP1/ SP2/ SP3 users:
- Right click on the My Computer icon on the desktop and select Properties.
- Click on the Hardware tab and then click on Device Manager.
- Click on the + of "Universal Serial Bus controllers" to expand it.
- Right click on Enhanced Host Controller and select Properties.
- Click on the Driver tab and then click on Driver Details.
- Select C://WINDOWS/system32/drivers/usbehci.sys in the list and confirm its file version.
-If it is "5.1.2600.41", follow the steps below.
-If not, there may be another cause. Continue to check "FAQ & Troubleshooting" for other possible solutions.
- Click OK to close the window.
- Click on Update Driver.
- The hardware update wizard will appear. Select Install the software automatically and click Next.
- Click Finish.
- Restart your computer.
- Repeat Step 1 to 6 and make sure that the file version is "5.1.2600.1106".
Modelos relacionados
DCP-165C, DCP-375CW, DCP-385C, DCP-395CN, DCP-585CW, DCP-8020, DCP-8025D, DCP-8040, DCP-8045D, DCP-8060, DCP-8065DN, DCP-8080DN, DCP-8085DN, DCP-8110DN, DCP-8150DN, DCP-8155DN, DCP-9040CN, DCP-9045CDN, DCP-J125, DCP-J140W, DCP-J152W, DCP-L5500DN, DCP-L5600DN, DCP-L5650DN, HL-3180CDW, MFC-250C, MFC-255CW, MFC-290C, MFC-295CN, MFC-490CW, MFC-495CW, MFC-5490CN, MFC-5890CN, MFC-5895CW, MFC-6490CW, MFC-6890CDW, MFC-790CW, MFC-795CW, MFC-8220, MFC-8420, MFC-8440, MFC-8460N, MFC-8480DN, MFC-8510DN, MFC-8640D, MFC-8660DN, MFC-8680DN, MFC-8690DW, MFC-8710DW, MFC-8810DW, MFC-8820D, MFC-8820DN, MFC-8840D, MFC-8840DN, MFC-8860DN, MFC-8870DW, MFC-8890DW, MFC-8910DW, MFC-8950DW, MFC-8950DWT, MFC-9010CN, MFC-9120CN, MFC-9125CN, MFC-9130CW, MFC-9320CW, MFC-9325CW, MFC-9330CDW, MFC-9340CDW, MFC-9420CN, MFC-9440CN, MFC-9450CDN, MFC-9460CDN, MFC-9560CDW, MFC-9840CDW, MFC-990CW, MFC-9970CDW, MFC-J220, MFC-J245, MFC-J265W, MFC-J270W, MFC-J280W, MFC-J285DW, MFC-J410W, MFC-J415W, MFC-J425W, MFC-J430W, MFC-J4310DW, MFC-J4320DW, MFC-J435W, MFC-J4410DW, MFC-J4420DW, MFC-J450DW, MFC-J4510DW, MFC-J460DW, MFC-J4610DW, MFC-J4620DW, MFC-J470DW, MFC-J4710DW, MFC-J475DW, MFC-J480DW, MFC-J485DW, MFC-J5520DW, MFC-J5620DW, MFC-J5720DW, MFC-J5910DW, MFC-J5920DW, MFC-J615W, MFC-J625DW, MFC-J630W, MFC-J650DW, MFC-J6510DW, MFC-J6520DW, MFC-J6710DW, MFC-J6720DW, MFC-J680DW, MFC-J6910DW, MFC-J6920DW, MFC-J6925DW, MFC-J775DW(XL), MFC-J825DW, MFC-J835DW, MFC-J870DW, MFC-J875DW, MFC-J880DW, MFC-J885DW, MFC-J985DW(XL), MFC-L5700DW, MFC-L5705DW, MFC-L5800DW, MFC-L5850DW, MFC-L5900DW, MFC-L6700DW, MFC-L6750DW, MFC-L6800DW, MFC-L6900DW, MFC-L8600CDW, MFC-L8850CDW, MFC-L9550CDW
