FAQs & Troubleshooting

FAQs & Troubleshooting

White vertical lines or white stripes appear on the scanned image.

White vertical lines


Check the following points to resolve the issue:


  • The scanner is under direct sunlight.

    Move the scanner out of direct sunlight.


  • A light source is near the scanner.

    Move the scanner far away from the light source.


If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

PDS-5000, PDS-6000

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