FAQs & Troubleshooting

FAQs & Troubleshooting

Load Paper in the Multi‑purpose Tray (MP Tray)

When you load a different size and type of paper in the tray, you must also change the Paper Size and Paper Type settings in the machine, or on your computer.

  • Plain Paper
  • Letterhead
  • Coloured Paper
  • Thin Paper
  • Thick Paper
  • Recycled Paper
  • Bond
  • Glossy Paper

  1. Lift the support flap to prevent paper from sliding off the face down output tray.
  2. Open the MP tray and lower it gently.
  3. Pull out the MP tray support (1) and unfold the flap (2).
  4. Slide the MP tray paper guides to fit the width of the paper you are using.
  5. Load paper with the printing surface face up in the MP tray.
    • Make sure the paper is below the maximum paper mark (1).
    • Place the paper's leading edge (top of paper) between the and arrows (2).
    • When using glossy paper, load only one sheet at a time in the MP tray to avoid a paper jam.
    • When you use letterhead or preprinted paper, load the paper in the correct orientation.See Related Information: Change Machine Settings to Print on Letterhead or Preprinted Paper Using the MP Tray.

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