FAQs & Troubleshooting

FAQs & Troubleshooting

Clean the paper pick-up roller

Follow the procedure below to clean the paper pick-up roller.

  • DO NOT use cleaning materials that contain ammonia, alcohol, any type of spray, or any type of flammable substance to clean the outside or inside of the machine. Doing this may cause a fire or electrical shock.
    Do Not Use
  • Be careful not to inhale toner.
  1. Turn off the printer power switch and then unplug the printer.

    Turn Off Printer

  2. Pull the paper tray completely out of the printer.

    Pull Paper Tray

  3. Tightly wring out a lint-free cloth soaked in lukewarm water, and then wipe the separator pad (1) of the paper tray with it to remove dust.

    Clean Separator Pad

  4. Wipe the two pick-up rollers (1) inside of the printer to remove dust.

    Clean Pick-Up Rollers

  5. Put the paper tray back in the printer.
    Put Paper Tray

  6. Plug the printer back in, and then turn on the power switch.

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If you need further assistance, please contact Brother customer service:

Related Models

HL-3040CN, HL-3070CW

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