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FAQs & Troubleshooting

FAQs & Troubleshooting

I cannot scan from my computer via network. (For Macintosh)

The most common reason a networked Brother machine may stop scanning, is because the connection between the computer and the Brother machine is lost.

Follow the steps below to resolve the issue:

NOTE: Illustrations shown below are from a representative product and operating system, and may differ from your Brother machine and operating system.

 

PART 1: VERIFY THE BROTHER MACHINE IS POWERED ON AND THERE ARE NO ERRORS

  1. If the machine's display (hereinafter called LCD) is blank or Power Indicator (with LED) is off, then the Brother machine is not powered on or is in sleep mode. Press a button on the machine to see if it wakes from sleep mode. If it does not, turn the machine off and then on by unplugging the machine from the AC power outlet (electrical socket) and then plugging the machine in again.

    If you are unable to power on the machine, then this solution does not apply. Troubleshoot this hardware issue.

  2. Check if the LCD display or LED indication of your Brother machine is not showing some error. If an error is displayed, go to the Troubleshooting section and find a solution.

 

PART 2: VERIFY THE CONNECTION

Verify the Brother machine connected to your network.
> Click here to see how to verify the Brother machine connected to your network.

 

 

PART 3: CONFIGURE SCANNER SETTINGS

  1. Open the Device Selector and configure scanner settings.
    > Click here to see how to launch and use the Device Selector to configure the scanner settings.
  2. Open your scanning applications and try scanning.

     

    • If you are able to scan from your Brother machine, then the issue is resolved.
       
    • If you are still unable to scan, continue to PART 4.

 

PART 4: MAKE SURE YOUR ROUTER ALLOWS COMMUNICATION ON THE NETWORK VIA BONJOUR

Does the router support Bonjour communication?
The router may be set to block Bonjour communication. Refer to the support documentation for your router and check the router settings.
If you don't know whether the router supports Bonjour or the method for changing the settings, contact the router manufacturer.

 

 

PART 5: UNINSTALL AND REINSTALL THE BROTHER DRIVERS

  1. Uninstall and reinstall the Brother drivers.

    Go to Downloads section of this website and download the latest Full Driver & Software Package or Scanner Driver. The installation instructions are available on the download page.
    > Click here to download Full Driver & Software Package or Scanner Driver in the Downloads section.

  2. Attempt to scan again to determine if the issue is resolved. If you are still unable to scan, attempt to scan from another network-connected computer.

    This step will help you determine if the issue is specific to this computer. If you can scan from other computers, then contact your computer manufacturer or network administrator for assistance troubleshooting this specific computer.

 

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

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