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FAQs & Troubleshooting |
I cannot scan from my computer via network. (For Macintosh)
The most common reason a networked Brother machine may stop scanning, is because the connection between the computer and the Brother machine is lost.
Follow the steps below to resolve the issue:
NOTE: Illustrations shown below are from a representative product and operating system, and may differ from your Brother machine and operating system.
If you are unable to power on the machine, then this solution does not apply. Troubleshoot this hardware issue.
Verify the Brother machine connected to your network.
> Click here to see how to verify the Brother machine connected to your network.
This step is available until macOS 10.14.
If you use macOS 10.15 or later, go to PART 4.
Does the router support Bonjour communication?
The router may be set to block Bonjour communication. Refer to the support documentation for your router and check the router settings.
If you don't know whether the router supports Bonjour or the method for changing the settings, contact the router manufacturer.
This step is available until macOS 10.15.
Go to Downloads section of this website and download the latest Full Software Package or Scanner Driver. The installation instructions are available on the download page.
> Click here to download Full Software Package or Scanner Driver in the Downloads section.