DCP-J774DW

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Clean the Base Pad

Cleaning the Base Pad periodically may prevent the machine from feeding multiple sheets of paper when there are only a few sheets of paper left in the tray.

If the paper support flap is open, close it, and then close the paper support.
Pull the paper tray (1) completely out of the machine.
Clean the Base Pad (1) with a soft lint-free cloth moistened with water.

For DCP-J572DW/DCP-J772DW/DCP-J774DW, clean also the Base Pad (2) for the photo paper tray with a soft lint-free cloth moistened with water.

After cleaning, wipe the pad with a dry, soft lint-free cloth to remove all moisture.
Slowly push the paper tray completely into the machine.